Privacy Policy

The two modes

Bring-your-own-key (BYOK). You supply your own AI provider API key. Your birth details are computed into a chart entirely inside your browser, and your key and messages go directly from your browser to that AI provider. Nothing is sent to or stored on our servers in this mode.

Wallet (signed-in credits). You sign in and buy credits, and we run the AI on your behalf. In this mode your chat messages and the computed chart context may be sent to, processed on our servers and by our AI provider, and logged. Your charts are still computed on your device, and we also store a copy of your birth and profile details on our servers for support, debugging, quality assurance, internal statistics and choosing which updates and messages to send you. See “What we collect” below for the full list.

What we collect

If you only use BYOK: nothing on our servers. Your profiles, birth data and API key stay in your browser’s local storage on your device.

If you use the Wallet:

• Account: the email address and basic profile from your Google sign-in (handled by our authentication provider).
• Chat content: the messages you send and the derived chart context, plus the AI’s replies, may be stored to provide and improve the Service and processed by our AI provider.
• Payments: records of your credit purchases (amount, status, timestamps). Card and banking details are handled by our payment processor. We never see or store them.
• Usage logs: technical records that may include message counts, token usage and error/abuse signals.
• Device identifier: a random identifier for the device you sign up on, stored with your account to prevent abuse of the one-time sign-up bonus (for example, repeatedly creating new accounts on the same device). It is anonymous and holds no birth or personal data.
• Birth & profile details: a copy of the birth and profile details behind your active chart (name, gender, date, time and place of birth), may be stored on our servers for support, debugging, quality assurance, internal statistics and choosing which updates and messages to send you, so we can reproduce and improve a reading you ask us about. This is stored only for signed-in wallet use; in BYOK mode it never leaves your device.
• Reports and complaints: what you send us when you report an answer or file a complaint (the reason, your note and, for a report, the answer), so we can review it and reply.
• Delivery details: if you choose to receive updates and messages from us, what we need to deliver them to you. You can stop them at any time.

BYOK & signed-out (analytics): anonymous, aggregate analytics only: a random device identifier and basic usage events. We never send your birth details, chart data or API key to analytics; nothing that could identify you or reconstruct a reading leaves your device toward us or our analytics provider.

Signed-in Wallet (analytics): because we run the AI on our servers for you, analytics events in this mode are linked to your account and may include coarse session identifiers and derived astrological attributes (for example your Moon sign or current planetary period), so we can understand and improve the metered experience. We never send your raw birth details (name, exact date, time or place of birth) or your chart contents to our analytics provider.

How we use your information

• To provide the astrology chat, maintain your wallet balance, and process payments.
• To keep the Service secure and prevent abuse.
• To review chat content and derived data (individually for support, debugging and quality assurance, and in aggregate to understand usage) in order to maintain and improve the product.
• To count wallet users’ age, gender and place of birth across all users, for internal statistics about who uses the Service. These counts are never reported for any one person.
• To send you updates and messages about the service, and choose which are relevant to you, using your profile and birth details, your account and purchases, and how you use the service.
• To respond to your support requests.

Service providers we share with

In wallet mode we rely on a small set of processors, each only receiving what they need:

• Authentication & database: to sign you in and store your account, wallet and chat history.
• AI provider: receives your message and the derived chart context to generate a reply.
• Payment processor: handles your card/payment and confirms it to us.
• Analytics: anonymous usage measurement for BYOK and signed-out use; for signed-in wallet users, account-linked behavioural analytics that may include derived (non-identifying) astrological attributes, never your raw birth details or chart contents.
• Messaging: delivers our updates and messages to you.

We do not sell your personal information, and we do not share it with third parties except the service providers listed above. As described above, we may use your data internally to operate, support and improve the Service.

Data retention & deletion

Wallet account data, chat history and payment records are kept while your account is active and as needed for legal, accounting and anti-abuse purposes. You can request deletion of your account and associated data by emailing us at support@askmyastro.in; we will delete it except where we are required to retain certain records (for example, payment/tax records). BYOK data lives only on your device. Clearing your browser storage removes it.

Cookies & local storage

We use your browser’s local storage to keep your profiles, preferences and (in wallet mode) your session. Analytics uses a random device identifier stored locally. We do not use advertising cookies.

Your choices & rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023, and, where relevant, the GDPR), you may have the right to access, correct, update or delete your personal data, to withdraw consent, and to seek grievance redressal. To exercise any of these, contact us at support@askmyastro.in. You can also use BYOK mode to keep everything on your device, and sign out at any time from the account menu.

Legal basis for processing

Where required, we process your personal data on the basis of your consent (which you give by choosing wallet mode and signing in), to perform our contract with you (providing the Service and processing payments), and for our legitimate interests in operating and securing the Service and complying with law.

Security

We use reasonable technical and organisational measures to protect your data, including encryption in transit, access controls and row-level database security. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

Our service providers may process and store data on servers located outside your country (including outside India). Where we transfer personal data internationally, we take steps to ensure it remains protected consistent with this policy and applicable law.

Children

The Service is intended for adults. We do not verify the age of the person using it, and a birth profile saved here may belong to a child if an adult chose to enter it. If a child’s details were entered without a parent or guardian’s consent, write to us at support@askmyastro.in and we will delete them.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, a notice in the app.

Contact & Grievance Officer

Questions or requests: support@askmyastro.in.

In accordance with applicable Indian law, complaints regarding the processing of your personal data or content on the Service may be addressed to our Grievance Officer:

Grievance Officer: Sarthak Chhabra
Email: support@askmyastro.in
We aim to acknowledge complaints within the timeframes required by law.